Returns & Exchanges
At Pasteur Pharmacy, we want you to be fully satisfied with your purchase. If you are not happy with your order, you may return unopened and unused products within 30 days of delivery for a full refund or exchange.
Verify Eligibility
Ensure that the item is in its original packaging, unused, and within the 30-day return window; please note that certain personal care items are non-returnable for hygiene reasons.
Contact Support
Email our customer service team with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA) number.
Package Your Items
Securely pack the products in their original box and clearly write the provided RMA number on the outside of the package to ensure efficient processing.
Ship and Track
Send your return to our New York facility using a trackable shipping method; once received and inspected, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing